VelvetCrate | FAQ | VelvetCrate
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Your Questions, Our Answers

Free Shipping on all orders $50 or more!

 

How will my VelvetCrate be shipped? All orders ship out of Dallas, Texas via USPS Priority Mail.      

When will my VelvetCrate be delivered?  If you choose a specific delivery date, we do our best to make sure your VelvetCrate is delivered within one business day of your desired date. If you do not select a delivery date, or are ordering individual products, we will ship the following business day (and occasionally, the same day!). Delivery takes place 1-3 business days after shipment, depending on the destination. Deliveries are made Monday through Saturday. 

Where can I ship a VelvetCrate? We currently ship to all 50 States! 

 

Payment

How much does a VelvetCrate cost? Each VelvetCrate is uniquely priced between $50 and $75 and shipping is free. Sales tax is applied to shipments to Texas residents. When shopping individual products, orders less than $50 will be charged $10 shipping.

What form of payment do you accept? We accept all major credit cards.

When am I charged for my order? You will be charged when your VelvetCrate order is placed.  

 

Special Offerings 

Can I send a personalized card with my VelvetCrate? Included in each VelvetCrate is a card that can be personalized with your message. If you prefer to fill in the details, we will leave it blank for you.   

Can I customize a VelvetCrate? If you have a special gift request for an upcoming event, please drop us a line. With enough time, we can help customize your VelvetCrate.

Can I send her a VelvetCrate each season? Yes! Deliver happiness all year long simply by selecting your first VelvetCrate and noting "make her year" in the card message box. We will then contact you to schedule future deliveries with a 10% discount on each of them.  As always, free shipping applies!